SUMTRACE Returns & Refunds Policy
We are committed to providing you with the highest quality products and exceptional service. Please review our returns and refunds policy carefully before making a purchase.
1. Returns and Refunds
Due to the nature of tobacco products and the regulations governing their sale, we **do not accept returns or offer refunds** for items that have been shipped. All sales are considered final once the order has been dispatched. We encourage you to confirm your selection before placing an order.
2. Damaged or Incorrect Items
If you receive a product that was damaged during shipping, or if the item you received does not match your order, please contact our customer service team within **48 hours of delivery**. To help us resolve the issue promptly, please provide your order number, a detailed description of the problem, and relevant photographs. Once we have verified the issue, we may offer a replacement or a refund.
3. Order Cancellations
We only accept order cancellation requests **before the order has been shipped**. If you need to cancel your order, please contact our customer service team as soon as possible. Once an order has been dispatched, it cannot be canceled.
4. Contact Us
If you have any questions about your order or this policy, please do not hesitate to contact us:
- Email: [email protected]
- Phone: +1 6450379536
Thank you for choosing SUMTRACE.
