INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we guarantee that the products you receive are the exact same as those shown on our website. Please note that due to lighting and photography, slight color variations may occur.

Where can I find information on tobacco blends?

You can find detailed information on all our blends and their flavor profiles on the individual product pages. We also have a dedicated [Blog] section with articles about tobacco types and origins.

How do you ensure the freshness of your products?

We store all our products in a climate-controlled environment to preserve their freshness and quality. Our inventory is rotated regularly to ensure you receive only the best.

Do you offer international shipping?

Yes, we offer international shipping. For more details on delivery times and shipping costs, please check our [Shipping Information] page.

What should I do if my order is damaged?

If your order arrives damaged, please contact our customer support team immediately with your order number and photos of the damage. We will assist you with a return or replacement.

Questions or comments?

CONTACT US FOR ANY QUESTIONS

We're here to help. Whether you have an inquiry about a specific product or need help with an order, feel free to reach out. We are happy to assist you in any way we can.

Please enable JavaScript in your browser to complete this form.